Shipping Options

• Typically, orders are delivered by air via DHL, UPS, or FedEx, using their secure, reliable, and express shipment services.
• We offer free standard shipping.
  

Shipping Cost

• We provide a flat shipping rate of ...$
• Shipping costs do not include duty, tax, or brokerage fees. It is the buyer's sole responsibility to understand and comply with the import requirements of the destination country.

Shipment Processing Time

• Orders are typically processed within 1-2 business days, excluding pre-orders.
• Orders are shipped on business days, Monday through Friday.
• Business days do not include weekends (Saturday, Sunday) or holidays.
• Orders placed on Friday after 12 pm or over the weekend will begin processing on the following Monday.
• During peak order volume, shipments may experience delays. Please allow additional transit days for delivery.

Shipping timelines are estimates based on the following factors:

• Order processing: The time required to prepare your order for shipping, typically ranging from 1-2 days. Some orders may ship as quickly as 4 hours, while others may take up to 3 days.

• Transit time: The time it takes for your order to leave our distribution center and arrive at the local delivery carrier, usually within the next day.

• Delivery time: The time it takes for the carrier to deliver your order to your address. For more specific delivery timelines based on the exact item you want to purchase, please contact us via Live Chat, WhatsApp, Viber, or email at info@qendresa.shop

Available Items (Ready-to-Ship): Your order will be processed within 1-2 days after receiving the order. For example, if you order an available dress size M on Monday, the dress will be shipped on Tuesday or Wednesday (excluding holidays). Depending on your location, you can expect to receive your order within 1-4 business days after shipment.

Pre-Order: Items labeled as 'Pre-Order' on our website are currently out of stock. In such cases, we will begin making the dress for you on the second business day after you place your order. The time required to make the dress varies from 1 week to 2 months, depending on the design and complexity. Additionally, the delivery time depends on your location. You can expect to receive your order within 1-4 business days after shipment.

Note:

We always ensure that all ordered items are in perfect condition before shipping. This includes the following:

• The item will be identical to what is shown on our website.
• The item ordered will be in flawless condition, with no faults or damages.
• We provide photos and videos for almost all items on our website, allowing you to examine the product in detail.

Upon request, we offer videos or live video calls to show you the dress you ordered from our website before delivery. This service applies to:

• Personalized orders: We design a unique dress for you and provide a digital sketch, allowing you to see how you would look wearing the dress. We also show you the materials that will be used for the design, which are approved by you.
• Adjusted orders: If you request alterations such as adding or removing sleeves, opening the leg, or changing the neckline, we accommodate your preferences.

We also offer the option to expedite the dress-making process at an additional cost.

International Express Shipping Time:

U.S.A

• 1-3 business days

Europe

• 1-2 business days

United Kingdom

• 1-2 business days

Canada

• 3 business days

Australia

• 3-4 business days

UAE

• 2-3 business days

South Africa

• 2-3 business days

The rest of the world

• 3-4 business days

Shipping Restrictions

• Orders are only shipped on business days, Monday through Friday.
• All orders require a physical address in the checkout process.
• Orders cannot be shipped to PO Boxes.

Additional Information

• Qëndresa reserves the right to hold an order for a security review. If your order is affected, you will be notified within two business days.

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